‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an obvious target for online content feeds.
However, its rise as a TikTok talking point has placed it at the forefront of an marketing transformation, in which large companies are investing heavily in content creators and reducing expenditure on marketing items in traditional media.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a derivative of drilling. Currently, a wave of amateur-created clips have documented the product’s widespread use in “life hacks”.
Hailed as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for squeaky doors. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, strategists within the corporation enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sensation of spicy food on lips were validated. This was also the case for ideas it could prolong perfume and revive leather bags. Proposals that it might bleach teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has led decision-makers to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been termed “social listening”. Unilever's CEO, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Adapting to New Consumer Habits
Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without spoiling the atmosphere” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, many communities. Changes in digital feeds means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by consumers, recommended by peers, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Revolutionary Change in Media
This plan mirrors profound shifts occurring in how media is consumed, with Gen Z and millennial audiences allocating more attention to apps like TikTok and Instagram than traditional TV, print, or radio.
This change is evidenced by drops in TV and print advertising. In the UK, commercial funding for leading TV channels have fallen by more than £600m in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as corporations essentially turn into content studios, partnering with a multitude of digital creators to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with over traditional advertisements. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to see what works.
The approach is growing. Advertising spending on influencer marketing is growing fourfold quicker than the media industry overall. Across the United States, it has more than doubled since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as broadcasters retained the power to frame public debate.
Sykes said: “Among the most effective advertising investments is still major broadcast spectacles. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”